At the House of Balsam, we are very proud to offer our customers a high quality personalised service for any of their hat requirements.

We are so proud of our services that we are confident that you will keep returning to us!

We offer our customers, just what it is that you are looking for, an inviting, welcoming friendly and helpful service, invaluable advice, value for money and unique services that are of a benefit to you and not readily available.

We offer personalised custom fitting of headwear and related accessories. This service is founded on our years of skilled observation, understanding colours, figure, stature, shape of face and personality assessment. We then select appropriate hats for your consideration. We then fit and instruct our customers on ways to position the head piece to achieve the most flattering look for them.

Some of the services that we provide are:

  • Hat cleaning
  • Hat rejuvenation
  • Hat reshape
  • Hat restyle

Hat cleaning
A steam clean that will revitalise the felt or straw. The combination of fiber expanding steam and a gentle sweeping motion will rejuvenate felt either wool or fur and restore the natural finish without the discoloration that often occurs when “Dry Cleaned.” Keeps your investment looking better for longer.

Hat rejuvenation
All trim removed; the hat and trim will be cleaned. Trim will be re attached.

Hat reshape
The hat will be reblocked this can include either a size stretch or a size reduction. This service includes cleaning, blocking and stiffening. This service can also include replacing or installing linings or sweatbands and other sections of hats.

Hat restyle
Hats can be restyled by altering the trim. Replace or install linings and other sections of hats and trim with ribbon, veil, feathers, and flowers to ladies and children’s hats.

Replace sweatbands, refashion ribbons and adornments, adding hatbands and feathers to men’s hats.

Cost of services:


School hat clean $20.00
School hat clean and basic reshape $35.00
Standard hat clean (felt and sinamay) $25.00
Felt hat cleaning (Includes cleaning, blocking, stiffening) $50.00
Hat rejuvenation $75.00
Hat reshape only $50.00
New grosgrain hatband $22.00
New sweatband $25.00
New lining $25.00
Hat Stretch – First two sizes only $10.00
Size reducing $10.00