House Of Balsam

Milliners at the House of Balsam, custom millinery, are innovative and highly creative artisans located in Toowoomba, Queensland
Returns - House of Balsam
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Returns

Returns Policy

We sincerely hope that you will be delighted with your purchase, however, we understand that unforeseen occurrences can happen. Please choose carefully as the supplier does not accept returns or provide refunds on race wear millinery. Under the Australian Consumer Law, consumer guarantees apply to the supply of our products (including guarantees that the goods are of an acceptable quality, are fit for any disclosed purpose and correspond with description). If we are in breach of these guarantees we will either repair or replace the goods or provide you with a refund (at our option).

Return postage payment is the responsibility of the buyer.

Returns on goods damaged in transit are to be made within seven (7) days of delivery. Upon receipt of damaged goods and/or parcel(s), it is requested that you advise the supplier by email, including a photo of the damaged hat and packaging. You will be offered an alternative that best meets your needs before a refund may be given. Goods must be returned within 14 days, in the original packaging and in saleable condition. Refunds and exchanges will not be given on any items that have been worn or used, and/or are in an un-saleable condition. Please advise us by email within 48 hours of receipt, quoting your order number, the reason for the return, and whether you would like a refund or exchange. The goods must then be returned to us within 14 days.

Please ensure that the goods are returned in the same condition in which you received them, and are re-packaged in the same way, with any tags remaining in place.

Please note that you are responsible for the return, we strongly recommend that you use a recorded delivery service. Any goods which you may think you have returned to us but are actually lost in transit remain your responsibility.

Refunds

If we have agreed to provide you with a refund, this will be issued once the goods have been received and checked by us. We will send you a confirmation email.

Exchanges

If you have requested an exchange, in the first instance the replacement item will be sent to you with no extra delivery charge. We will email you to notify when the replacement item has been sent. If the replacement item is a lower price to the original item, the difference will be refunded; if the replacement item is a higher price, the difference will be charged to you.

Please note: After the initial exchange, if a further exchange is then requested, we reserve the right to pass on the delivery charges for subsequent replacement items.

Faulty goods

We pride ourselves on our high quality workmanship. However, in the unlikely event that you receive a faulty item, please email us within 48 hours of receipt, explaining the problem. Please do not send the item back until we have responded to your email, giving you return instructions.

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