House Of Balsam

Milliners at the House of Balsam, custom millinery, are innovative and highly creative artisans located in Toowoomba, Queensland
Terms and Conditions - House of Balsam
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Terms and Conditions


All prices and payments are with AUD$ (Australian dollars) and include any applicable GST.
Prices are subject to alteration without notice; however once we have accepted and confirmed an order, the price for that item(s) will not change.

Method of payment is by use of credit card (Visa card, MasterCard) using the PayPal financial gateway.

Direct deposit is also accepted for transactions within Australia.

Cheques are not accepted.

Payment must be received in full including delivery costs (where relevant), before goods will be delivered.

You will be notified via email when payment has been received in full by House of Balsam (“the supplier”). If your payment is not able to be successfully processed then your order may be cancelled.

Duties and Taxes

The buyer is responsible for any duties and/or taxes levied at the point of entry into the destination country.


Partial or full reproduction and/or distribution of material from this website are prohibited without prior written approval of the supplier.

All content of this website and millinery designs featured on this website, remain the copyrighted design and intellectual property of Jennifer Lucas, House of Balsam.

Security and Privacy

The supplier respects your privacy and the responsibilities of holding personal information given by you through this website, through the completion of online forms and via email communications.

By using the PayPal financial services gateway, the supplier does not receive or hold your credit card information. This information is held by PayPal.

Email communications will be held as private and confidential.

Personal information given by you will be held as private and confidential. Your name, email address, or other contact details will not be sold or distributed to other parties without your consent.

Upon agreement with you, the supplier may request use of your verbal or written feedback and/or photographic material for testimonial purposes. Information provided by you will not be used for this purpose without your prior written (including email) consent.

Colours and Descriptions

Every care has been taken to ensure that descriptions are accurate, and colours are as close a representation as possible. However, every computer screen will display colour differently; we cannot guarantee that the colour of the item will be an exact match to that seen on your screen.

Intellectual Property

By entering and using this site, you acknowledge and agree that all content (including but not limited to all images, text, graphics and actual products) are protected by copyright, design rights and trademark rights as applicable, are owned by House of Balsam.


These terms and conditions are subject to alteration by the House of Balsam without notice.


We will send you information about special offers, new collections and new additions to the online shop. We will also keep you up to date about parades, exhibitions, fairs and other events. We will never share your information with third parties.

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